email etiquette

The biggest thing that i have learned about email rules and etiquette within the work environment is to be personable. The readings emphasize alot that email is still direct speaking to an indivdual and you must right as if the person was standing right in front of you. Answering a question via email should be done quickly. The readings point out that when a question by a client is sent through email they intent to recieve an answer quickly. It is very important to respond within the same business day if possible. Another important point is being short and to the point. No business man wants to read a huge email that is limited vital information. Report the information answering the questions quickly and promptly. Keep the information professional as possible. One thing i thought was interesting was the concept of people not taking advantage of others. Many people are more experienced using the email in business and using this knowledge to take advantage of others will catch back up to you eventually.